We are our customers. We at vinoblvd.com buy and use all of these products and are passionate about wine and the positive impact is has on our lives and on society. We are you and as such we want and need “repeat customers.” We therefore view a complaint as a gift. It helps us know what you the customer are thinking, and it helps us build a better relationship with our customers, fellow wine lovers, our favorite people! Customer complaints are a valuable feedback that can bring benefit to our shop and satisfaction to our customers.